Understanding Sensitivity in Agent AI Chat Bot
OBJECTIVE SENSITIVITY
What is Sensitivity?
In Agent AI Chat Bot, sensitivity is a setting that determines how strict the bot is in interpreting user input. It's particularly relevant when collecting information using the "gather info" objective.
How Does Sensitivity Work?
Sensitivity Scale: The sensitivity level is measured on a scale from 1 to 99.
Lower Sensitivity: A lower sensitivity (e.g., 1) means the bot is more lenient. It will accept a wider range of responses, even if they don't perfectly match the expected input.
Higher Sensitivity: A higher sensitivity (e.g., 99) means the bot is more strict. It will only accept responses that closely match the expected input.
Why Use Sensitivity?
Fine-Tune Accuracy: Adjust the sensitivity to ensure that your bot collects the correct information.
Prevent Misunderstandings: A higher sensitivity can help prevent misunderstandings by requiring more specific responses.
Balance User Experience: A lower sensitivity can make the conversation more natural and less frustrating for users.
Best Practices for Setting Sensitivity:
Start with the Default: The default sensitivity is usually 50%.
Adjust Gradually: If you find that the bot is too lenient or too strict, adjust the sensitivity in small increments (e.g., 10-15%).
Test and Iterate: Experiment with different sensitivity levels to find the optimal setting for your specific use case.
By understanding and effectively using the sensitivity setting, you can create a more accurate and user-friendly Agent AI Chat Bot.
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