Mastering Objective Types in AGENT AI Chat Bot: Gather Info vs. Give Info

Optimizing your chatbot's performance is key to delivering exceptional user experiences. One of the essential features of the AGENT AI Chat Bot is its ability to handle different types of objectives. In this blog post, we will explore the two primary objective types—"Gather Info" and "Give Info"—and how to effectively utilize them to enhance your chatbot's functionality.

Understanding Objective Types:

1. Gather Info Objectives

• Purpose: The "Gather Info" objective is designed to collect specific information from the user. This could be anything from determining their height to gathering their email address.

• How It Works: The AI will remain focused on this objective until it successfully collects the required information or reaches the maximum number of attempts you’ve set.

• Example: If you need to know the user's height, the bot will repeatedly ask for this information until it receives an answer or hits the retry limit.

2. Give Info Objectives

• Purpose: The "Give Info" objective is used to provide users with information. This is particularly useful for sharing details about products, services, or answering common queries.

• How It Works: Once the AI delivers the information, it automatically moves on to the next objective, ensuring a seamless flow in the conversation.

• Example: If you want to inform users about a special offer, the bot will present the details and then proceed to the next task in its sequence.

How to Set and Adjust Objectives:

Setting up these objectives in your AGENT AI Chat Bot is straightforward. Navigate to the objective settings in your chatbot configuration panel and choose the type of objective you need. You can adjust the retry limits for "Gather Info" objectives to ensure critical data is collected effectively.

Practical Examples:

• Gather Info: "What is your email address?" The bot will ask this question until it gets a valid response.

• Give Info: "Our store hours are 9 AM to 5 PM, Monday through Friday." The bot provides this information and then moves on to the next query or task.

Conclusion:

By mastering the use of "Gather Info" and "Give Info" objectives, you can significantly enhance the efficiency and effectiveness of your AGENT AI Chat Bot. These objective types ensure that your bot collects necessary information and provides users with the details they need, leading to a more streamlined and satisfying user experience.

For more tips on optimizing your AGENT AI Chat Bot, visit our video library and explore our latest tutorials. Ready to take your chatbot to the next level? Check out our demo and see the AGENT AI Chat Bot in action.